Refund policy

We have a 14-day return policy, which means you can initiate a return within 14 days of the delivery date if you're not satisfied with your purchase.

Eligibility for returns

To be eligible for a return, items must be unused, in saleable condition, and in their original packaging. Returns that do not meet our policy may be rejected and returned at your expense.

How to start a return

To request a return, log in to your account and submit a return request through our self-service return portal: Customer account

Please note that return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrectly shipped item.

We recommend using a trackable and insured shipping service, as we are not responsible for returns lost or damaged in transit.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

If you have not received your refund within 15 business days after approval, please contact us at hello@liveplus.shop.

Exchanges