FAQs

We’re a small team in an access-controlled building, so visits are by appointment only. To make a purchase, just place your order online, then use our appointment link to schedule your pickup time.

Yes, we offer in-office pickup at our Mont Kiara location for orders totaling MYR30 or more. Pickup is available by appointment only. Select "In-office pickup" at checkout and use the appointment link to schedule your pickup time.

Orders placed Monday to Friday (excluding public holidays) are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be shipped on the next business day.

Shipping fees are calculated at checkout based on your delivery address and selected shipping method. All charges will be clearly shown before payment.

For international orders, import duties, taxes, or customs fees may apply, depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer. We are unable to estimate or control these fees or any customs delays. For more accurate information, please contact your local customs office.

You can find all details about delivery times, shipping fees, import duties, and refund conditions in our Shipping policy. We recommend reviewing it before placing your order, especially for international shipments.

You can initiate a return within 14 days of the delivery date if you're not satisfied with your purchase. Items must be unused and in saleable condition. Returns that don't meet our policy will be sent back at your expense. Return shipping costs are your responsibility unless the return is due to damage or misdelivery. Please email us at hello@liveplus.shop before making any return.

Ensure your return is shipped with a trackable and insured service, as we cannot be held responsible for lost or damaged items. Refunds will be processed to your original payment method within 5-10 business days after receiving your return. Please note that original shipping costs are non-refundable.