退款政策

We have a 14-day return policy, which means you can initiate a return within 14 days of the delivery date if you're not satisfied with your purchase.

Eligibility for returns

To be eligible for a return, items must be unused, in saleable condition, and in their original packaging. Returns that don't meet our policy will be sent back at your expense. Please email us at hello@liveplus.shop before making any return.

How to start a return

To initiate a return, contact us at hello@liveplus.shop. Please note that return shipping costs are your responsibility unless the return is due to damage or misdelivery. Ensure your return is shipped using a trackable and insured service, as we cannot be held responsible for lost or damaged items.

Damages and issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Refunds

Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect your return. Please note that original shipping costs are non-refundable. If you have not received your refund within 15 business days after approval, please contact us at hello@liveplus.shop.

Exchanges

The fastest way to ensure you get the item you want is to return your current item and place a new order for the replacement.