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Payment

LIVEPLUS.shop accepts the following forms of payment:

  • Cards
  • Online banking
  • E-wallets

Order status and history

If you have a registered account:

  1. Log in to your account.
  2. Click on Account > Order History.
  3. You will see a list of all of your orders, along with their current status.
  4. To view more information about a specific order, click on the View link.

If you are a guest:

You will need to find the order confirmation email that you received from our store. In the email, there will be a link to view your order details. Once you click on the link, you will be taken to the order details page.

Offline order

You can place an order offline by contacting us via:

Shipping and handling

Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

Rates

You may add your desired items into the shopping cart and clicking on View Cart > Estimate Shipping & Taxes, to check the shipping rate.

The estimated delivery times listed on the page apply to major cities only. Delivery to area outside of major cities may incur additional days. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Self collection

We offer Self Collection as an option for our local Klang Valley customers. Simply select Self Collection at Checkout and contact us to arrange collection.

Returns and refund

If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to initiate a return. Please make sure your items are returned in unused and saleable condition. Returns that do not meet our policy will not be accepted and will be sent back to you at your cost. You are responsible for return shipping charges, unless the return was a result of damage or mis-delivered.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in transit.

Refunds will be made to your original method of payment within 5–10 business days of receiving your return, and please note that we do not refund the original shipping costs.

Before any return, please send us an email at hello@liveplus.shop .

Need more help?

Please feel free to contact us with any questions.