Help

Payment

LIVEPLUS.shop accepts the following forms of payment:

  • Credit card
  • PayPal
  • Online banking (Malaysia only)
  • eWallet (Malaysia only)

Order status

If you have an account, you can always check the status of your order by clicking on Account in the navigation bar.

If you used a Guest Account to order, you'll be notified by email once your order's status is updated. If you do not receive a status update email after one working day, please contact us.

We will be happy to make any changes to your order if you contact us before it has been shipped.


Offline order

If you prefer, you may place an order offline via:


Shipping and Handling

We do our best to ship orders as quickly as possible, usually orders placed Monday through Friday by 11:30am MYT (excluding holidays) are shipped the same day. Orders placed after 11:30am MYT or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).


Rates

Malaysia

Peninsular Malaysia 2–5 business days Free
(with tracking number)
East Malaysia RM4
(with tracking number)

International

Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myammar, Philippines, Singapore, Thailand, Vietnam 4–10 business days RM6 ~
(with tracking number)
Other countries 5–11 business days RM8 ~
(with tracking number)

Notice

The estimated delivery time listed applies to major cities only. Delivery to area outside of major cities may incur additional days. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.


Returns and Refund

Due to hygienic reasons, we do not accept returns on these products:

  • Acu-Life Dryears Water Removal System
  • AIRMAX Nasal Device
  • Mack's Ear Band, Flightguard, Maximum Protection, Shut-Eye Shade, Silicone Putty Earplugs, Snore Blockers, Sound Asleep

If for any reason you are not happy with your purchase, you may return the items in their original condition within 14 calendar days of receipt for refund. Please note that original shipping charges are non-refundable. While your returned order is in transit it is still your responsibility and we therefore advise that you send items by registered delivery to insure the value of your items.

Refunds will be made by your original method of payment within 7 days of receiving your return and please note that we cannot be responsible for return postage costs.

Please contact us for return address.


Need more help?

Please feel free to contact us with any questions.

  • Email : hello@liveplus.shop
  • Phone : +60126879539